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FREQUENTLY ASKED QUESTIONS 

How do I place an order?

What is your shipping policy?

What are the shipping costs?

How quickly will my products arrive?

What are your return policies?

What forms of payment do you accept?

What are your business hours?

Do you accept Medicare or other insurance?

How long have you been in business?

Where is your company located?

 

 

How do I place an order?

 

To order online, shop for products on our e-commerce site, place them in your shopping cart and then checkout.  Or, call our Toll Free Customer Service Line at 855-270-7722.  Our customer service line is open MON-FRI from 10:00am to 6:00pm Pacific time.  You may also fax an order to us at 510-537-7724.

 

What is your shipping policy?

 

Orders will be shipped, within the continental U.S., to your home within 24-hours of your order being placed, provided the product is available.  Most orders are shipped same day if they are ordered by 2:00pm Pacific time.

 

What are the shipping costs?

 

At present, we are offering FREE SHIPPING on orders over $100.00 and only $9.95 for orders under $100.00.  Additional charges may apply on some oversized shipments.  California residents must pay CA sales tax of 7.5%.

 

How quickly will my products arrive?

 

Your products should arrive within 3 business days of placing your order and in some cases sooner.  Our product provider has distribution centers throughout the United States, so getting you the things you need is fast and efficient.  We Pride ourselves on an exemplary reputation for fast service and quality products for all your home health medical needs.

 

What are your return policies?

 

First and foremost, ALL products that are related to personal hygiene are non-returnable.  That includes all toileting and bathroom products, bedding, furniture, and any product that may come into contact with the skin, hair, or bodily fluids.  This is a general Public Health Department policy and ours as well.

 

You have 30-days to return any returnable product that is not to your satisfaction.  You will need an RA (return authorization) number in order to return any product.  Contact customer service (855-270-7722) to obtain RA number.

 

In addition, all returns must be undamaged and in original resalable condition.  They must contain all original packaging materials, as well as instruction manuals and blank warranty cards and are subject to inspection.  Credit will not be granted if products are not perfectly suitable for resale.  Merchandise that has been altered, or packaging that is crushed or inadequately repacked, will not be accepted.

 

Return shipping costs are the customers obligation unless there is an error in your order that is our fault.  If that is the case, you will need to contact customer service to obtain an RA number and call tags.  You will also need a copy of your original order as well as the invoice for the order you received.

 

What forms of payment do you accept?

 

We currently accept all major credit cards for online payment: Visa, MasterCard, Discover, and American Express. If you'd like to pay with a money order, cashiers' check or personal check, please phone in your order.  If using money orders and checks, your order will be delayed until payment has cleared the bank.

 

What are your business hours?

 

Our website www.medmartusa2.com is available 24-hours a day 7-days a week.  Our customer service (855-270-7722) is open Mon-Fri from 10:00am to 6:00pm Pacific time.

 

Do you accept Medicare or other insurance?

 

We are sorry, but we are not able to file insurance claims on your behalf.  However, upon request we will send you an invoice so you can submit a claim to Medicare or your insurance company.

 

How long have you been in business?

 

We have been operating successful retail stores in Califonia since 2003.  We maintain large well-stocked stores in 3 cities in the San Francisco Bay Area.  Our stores operate with a highly skilled staff, knowledgeable about Aids For Independent Living, Durable Medical Equipment, Incontinent Products, Wound Care Products, and many other healthcare products for home users, as well as the professional community.  We are a family owned and operated business, dedicated to bringing the highest quality medical products to the public at the lowest possible costs. 

 

Where is your company located?

 

Our main store and company headquarters is located in Hayward, California at 22656 Foothill Boulevard.  Our 2 other stores are in Concord, California at 3375 Port Chicago Highway and San Mateo, California at 53 W. 43rd Avenue.  As we have served our local community, we now hope to serve the nation as well.  We are here for you, so you don't have to leave your home to get the quality products you need.

 

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